Tickets in.
Fixes out.
Uptime, OCPP remote actions, NEVI compliance, and dispatch routing — purpose-built for charging operations, not retrofitted from generic field service.
Built for EV charging networks
One platform for every alert your network throws — from offline ports to NEVI reporting.
Smart Routing
Auto-route alerts to NOC, field techs, EVSE vendors, or scheduled service based on station type, severity, and OCPP event.
SLA Tracking
P0–P4 severity with real-time countdown, breach alerts, and compliance percentage tracking.
Playbook Engine
Step-by-step resolution guides per route. Operators follow the playbook, not their gut.
Ops Dashboard
KPIs, queue distribution, severity breakdown, and at-risk tickets — all in one view.
Multi-Channel Intake
Accept tickets via email, webhook, Slack, or API. Every channel lands in the same queue.
Team & RBAC
Role-based access with per-station and per-region scoping. Each operator sees only what they need.
How it works
From ticket to resolution in three steps.
Ticket comes in
Via email, webhook, Slack, or API. ArkDesk normalizes the data and extracts key fields.
AI triages & routes
Severity assigned, queue selected, playbook attached. Routing rules override when needed.
Team resolves
Operators follow playbooks, track SLAs, and close tickets. Execs see KPIs in real time.
Ready to triage smarter?
Start your 30-day pilot. Onboarding included. No workflow disruption — ever.