Tickets in.
Fixes out.
ArkDesk Ops routes, prioritizes, and tracks every ticket across NOC, field dispatch, vendors, and CX — so nothing falls through the cracks.
Built for multi-category field ops
One platform to triage every ticket type — from emergency dispatch to vendor escalation.
Smart Routing
Auto-route tickets to NOC, field dispatch, vendors, or CX based on keywords, severity, and category.
SLA Tracking
P0–P4 severity with real-time countdown, breach alerts, and compliance percentage tracking.
Playbook Engine
Step-by-step resolution guides per route. Operators follow the playbook, not their gut.
Ops Dashboard
KPIs, queue distribution, severity breakdown, and at-risk tickets — all in one view.
Multi-Channel Intake
Accept tickets via email, webhook, Slack, or API. Every channel lands in the same queue.
Team & RBAC
Role-based access with category scoping. Each operator sees only what they need.
How it works
From ticket to resolution in three steps.
Ticket comes in
Via email, webhook, Slack, or API. ArkDesk normalizes the data and extracts key fields.
AI triages & routes
Severity assigned, queue selected, playbook attached. Routing rules override when needed.
Team resolves
Operators follow playbooks, track SLAs, and close tickets. Execs see KPIs in real time.
Ready to triage smarter?
Start your 30-day pilot. Onboarding included. No workflow disruption — ever.